Using a forwarding service this option is
for people who feel confident buying directly from Japanese websites.
Forwarders don't offer any help with Japanese sellers; all we do is to accept
your parcels and offer option services like consolidation and ship them to your
home address. One of the major advantages of using forwarding is that you buy
things in your own name and you'll earn loyalty points on many Japanese
websites.
1. Rankings and Reviews
This is the
direct way to know the reliable rankings and reviews of a forwarding company
and its customer service. Whether they can solve problems in time? How is the
speed of international shipping? How much they can offer option services?
2. The quality of online customer service
To contact Customer Service, as all you know, if have any question.
In using a forwarding service, there is too much force majeure which can solve
with ourselves. So customer service is very important for us.
For missing items, how to make a claim?
For prohibited items, how to deal with the return and
refund?
3. Security of personal information
Sometime some forwarding companies need the users to
provide important information for verification. But for us it is very important
to know whether the companies can protect our information very well and prevent
access to and the loss, destruction, alteration, leakage and infection of
personal information.
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